Order Management System

Order Management System

Order Management System

Cut order processing time by 80%, saving 10+ hours monthly and boosting productivity 4×.

Cut order processing time by 80%, saving 10+ hours monthly and boosting productivity 4×.

Cut order processing time by 80%, saving 10+ hours monthly and boosting productivity 4×.

Automation
Optimisation
Scalability
Automation
Optimisation
Scalability
Automation
Optimisation
Scalability
Transforming Order Management for PDC
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Problem
PDC, an educational services company, struggled with a manual, error-prone order management process. Heavy reliance on spreadsheets and manual data entry led to inefficiencies, a 10% error rate, and an average of 10 minutes spent per order, hampering their ability to scale.

Solution
We implemented a fully automated order management system, combining AI-powered email classification, CRM updates, workflow automation, and a structured database migration. Hands-on workshops ensured full team adoption, making processes smoother and more accurate.

Airtable

Acted as the "data house," where structured order data was stored and organized. Airtable facilitated real-time tracking, easy access to data, and automation of workflows, ensuring data integrity and improving reporting capabilities.

Airtable

Acted as the "data house," where structured order data was stored and organized. Airtable facilitated real-time tracking, easy access to data, and automation of workflows, ensuring data integrity and improving reporting capabilities.

Slack

Used to automate notifications and status updates to the team. Slack delivered real-time updates on order progress, notifying team members of key actions required, ensuring smooth communication and faster response times.

Slack

Used to automate notifications and status updates to the team. Slack delivered real-time updates on order progress, notifying team members of key actions required, ensuring smooth communication and faster response times.

Google Sheets

Served as the CRM system, where customer information and order details were manually entered and tracked. It was a central tool for managing customer interactions, but was prone to errors and inefficiencies before transitioning to a more streamlined system.

Google Sheets

Served as the CRM system, where customer information and order details were manually entered and tracked. It was a central tool for managing customer interactions, but was prone to errors and inefficiencies before transitioning to a more streamlined system.

Impact
PDC achieved an 80% reduction in order processing time, saving over 10 hours monthly and boosting productivity by 4×, allowing the team to focus on growth and customer relationships.

80%

Reduced processing time.

10h

Saved monthly.

4x

Productivity gain.

Contacts

Ask whatever you have in your mind

Ask whatever you have in your mind

Ask whatever you have in your mind

Whether you have questions or are ready to discuss your business, we’re here to help. Reach out today.

Whether you have questions or are ready to discuss your business, we’re here to help. Reach out today.

Whether you have questions or are ready to discuss your business, we’re here to help. Reach out today.

contact@abridge.group

06 25 39 76 55

KVK number: 96755342

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KVK number: 96755342

abridge_

terms&conditions

| privacy_ policy